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BENEFITMALL.COM Complaint - Overriding routing number and making me pay employee twice for their errors - Payroll Service Companies
BENEFITMALL.COM Complaint

BENEFITMALL.COM Complaint

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Overriding routing number and making me pay employee twice for their errors - Payroll Service Companies


I am absolutely frustrated with this company! For the 2nd payroll in a row they did an override on my employees direct deposit routing number and deposited their money into an invalid account. I was required to pay the employee out of my bank account again and await the redeposit the funds back into my account 6 days later (so they paid her twice out of my bank account). After being assured 2 weeks ago that this would never happen again - and verifying I had the correct routing number in there by their customer service person before this payroll (& I have emails showing that all was correct) - guess what??? Today my employee was not paid again and they want me to write her another check and again wait for them to deposit the money back into my account next week. Their mistake and their failure to make it right! Incompetent!


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